Digital Transformation is the process of implementing digital tools to create or modify new opportunities in the existing business that helps to meet the changing market requirements in the era of the modern world. As a result, it improves efficiency, enhances customer engagement, and builds credibility in the market.
After the pandemic effect, more and more people are adopting digital technologies for personal & professional purposes. It makes the work easier for people as it enables them to perform any kind of activity efficiently and effectively.
Here in this post, we will specifically learn about the most innovative and new-age digital transformation trends of the 21st century. Let us check them out:
1. Work from Home/Hybrid Tools
The incoming of covid 19 has forced the manpower to work from home and this brought the need of sophisticated tools for connecting all the working staff for coordination of assignments and projects. The WFH-based tools are the number one priority in the current scenario and obviously, reside first on the digital transformation trends list.
2. AI for Customer Experience
Artificial Intelligence is a powerful digital tool that helps any business to offer quality assurance services to customers and clients. Despite the fact, AI is gaining popularity in the IT world that is commonly used for smartphone personal assistants, ride-sharing apps, image and speech recognition.
Chatbots, Automated messages, Interactive Voice Response (IVR) are the tools of Artificial Intelligence that help to solve customer queries when a customer care executive is busy doing some other work. AI has replaced the position of customer care executive and this is how digital transformation is taking place.
3. Diverse Manpower Allocation Tools
With the work from home flexibility, any enterprise can hire resources from any location of their desire making a lucrative option for the organization to get the most out of the manpower. Now there is an urgent requirement of such tools which can identify the resources and manpower from any location and bring him within the company.
4. Business technology at peak
In the21st century, businesses are ever-changing models of trying and testing. Now business technology refers to the online medium of product reach to the clients and how to execute is totally dependent on the technical staff of the organization. However, business technology refers to a broader concept but here we may only see the online platform development in concern.
5. Digitization of Supply Chain
The physical inspection of the supply chain is not feasible at all in the current scenario. Every stage of the supply chain should be digitized with proper labeling as well as recording. The digital transformation trend for supply chain digitization is no doubt a vast area of improvement as well as the need of the hour for all the companies requiring an extensive logistics model from the beginning of the operations.
6. Robotic Process Automation
Robotic Process Automation (RPA) is the latest technology trend that is used to automate jobs in every industry from SMEs to large-scale enterprises. With the use of software, RPA helps in automating business processes and performing various activities interpreting applications, dealing with data, and even replying to an email.
RPA Digital software systems emulate human actions & interactions lead to increase efficiency and accuracy of business processes. RPA helps in performing monotonous and dull tasks leading to developing enthusiasm and energy level among human resources. Moreover, human resources can focus on work that requires decision-making and human judgment.
7. Contactless Solutions
In the midst of COVID 19, digital payments and contactless solutions have high demand in digital technology as people don’t have to go anywhere for ordering food, book tickets, purchase groceries/ clothes, or even book seats in the restaurant.
Now everything performs with mobile applications as people have started relying on the latest technology trends after the pandemic effect. Restaurants, cafes, and convention centers are implementing contactless solutions in order to take customer orders and customer bookings keeping in mind the social distance norms.
In order to book seats in restaurants or cinema theatres, now people don’t have to go anywhere as the tickets get booked via mobile applications. In cinema halls or restaurants, people can order food from their seats through a Smartphone app or a QR order code resulting to save waiting time.
8. Internet of Things (IoT)
Recently the internet of things (IoT) trend has become the major technology transformation in the 21st century due to its extremely promising future and convenience. It has reached almost all aspects of our life including cars, mobile phones, homes, etc.
We are already enjoying the multiple benefits of IoT by means of our smartphones calculating our steps with smartwatch, locking our car doors by proximity, and more.
The IoT is well-advanced technology getting used frequently in medical, space technology which will ultimately prove a golden age for earthlings.
9. 5G Technology
5G is the most researched word on Google from the last two or three years that become a popular buzzword across the globe.
Yet, it is not clarified when the 5G services will be available in India. But, it’s damn true that the adoption of 5G will accelerate the transformation of the digital world.
5G seems to be a great technology for telecom providers that offer an array of benefits – increase bandwidth, lower-latency rate, high-density rate, have enough capacity to deliver new content & services, incredible speed, greater reliability, and better security, and many more
To avail more & more benefits of 5G, the companies will have to invest in cloud service services for better results. Let’s understand this point with an example, IBM will render cloud services to render 5G services to Verizon and Telefonica.
10. Data Analytics
The digital transformation age is also creating ripples among the data analytics decision as it is one of the leading trends of the transformation. The major factor is to process, analyze and refine the raw data. In the new age of the 21st century, data analytics is a very significant portion of digital transformation as it will be the resort to all types of data mining for almost all the crucial purposes of society.
The organization will leverage data analytics to pinpoint the available resources and to expand into new territories.
Every passing year, a new technology trend will enter into the IT industry which is making the world more advanced and digital. Implementing digital technology trends in business has many benefits: drive revenues, reduce cost, ROI, strong network infrastructure, etc. It is important to keep updated with the latest technology trends to hold a position in the market.